Neetly – CRM

Neetly is a cutting-edge CRM platform designed to revolutionize the cleaning service industry by streamlining the booking process and enhancing the interaction between customers and cleaners. As the development team behind Neetly, we leveraged advanced web technologies like Vuero, Vue, TypeScript, and Bulma, alongside a robust backend powered by PHP, MariaDB, and a Rest API. These technologies work in harmony to create a seamless experience for both customers looking to schedule cleanings and cleaners seeking to manage their schedules and clients effortlessly.

Neetly simplifies cleaning services by offering two intuitive apps – one for customers and one for cleaners – each tailored to their specific needs. Customers can easily outline their cleaning requirements, including room counts and square meters, and set their desired price for the job. The system then matches them with available cleaners in their area using an advanced postcode-based algorithm. Cleaners, on the other hand, can define their services, set their hourly rates, list their specialized cleaning options (like post-event cleanup), and manage their availability and workload. Both apps allow users to upload before-and-after photos, ensuring transparency and trust in the cleaning process.

The platform also includes a comprehensive backend CRM that provides admins with full oversight of all activities. Admins can view detailed job histories, monitor property cleanings, and intervene when disputes arise, creating a controlled environment where both customers and cleaners feel supported. The CRM’s scheduling system further ensures that cleaners can manage their bookings efficiently, while administrators maintain a bird’s-eye view of ongoing and completed tasks.

With a focus on feedback, Neetly includes a two-way rating system that fosters a community of trust and accountability. Customers can review cleaners, and cleaners can review clients, helping both sides make informed decisions about future engagements. Stripe integration simplifies payment processing, while a dedicated dispute resolution thread ensures that any issues are addressed promptly and fairly. Overall, Neetly is not just a booking platform; it’s a comprehensive solution for managing cleaning services efficiently and transparently.